This Refund Policy explains how billing, cancellations, and refunds work on Sidecaster (the “Service”), operated by PEEK, LLC. It is part of our Terms of Service. Payments are processed by Stripe.
1. Subscriptions
Paid plans are billed in advance on a recurring basis. You can cancel at any time from your billing dashboard; your plan remains active through the end of the current billing period, and you are not charged again after that. Except where required by law, subscription fees already billed are non-refundable, and we do not provide partial refunds for the unused portion of a billing period.
2. Top-up credits
Top-up credit packs are one-time purchases. Purchased credits are non-refundable once consumed. If you have an unused credit balance and believe you are entitled to a refund, contact us and we will review your request; refunds of unused balances are at our discretion except where required by law.
3. How credits are consumed
Credits are spent as you use the Service — for AI responses, synthesized speech, and image generation. The amount varies with the models and features you use. Because each request incurs real cost from our upstream providers the moment it runs, consumed credits cannot be returned.
4. Free credits
Promotional or free credits have no cash value, are non-refundable and non-transferable, and may expire or be revoked.
5. Termination for policy violations
If we terminate your account for a violation of our Terms of Service or Acceptable Use Policy, you are not entitled to a refund of any fees paid or credits remaining.
6. Billing errors
If you think you were charged in error, contact us at legal@peekgames.dev within 60 days of the charge and we will investigate.
7. Your statutory rights
Nothing in this Policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your jurisdiction.